Last updated 19 October 2026
14-day refund
If Snail Trip isn’t right for you, you can ask for a full refund within 14 days of a payment, including a monthly renewal. You don’t need to give a reason.
After a refund, your subscription ends and you can’t start new trips until you subscribe again. Your saved items stay in your account.
This policy doesn’t limit any refund rights you have under the law where you live.
How to ask
Snail Trip orders are processed by Paddle.com, our Merchant of Record. To ask for a refund, go to paddle.net and look up your order with the email you used at checkout, or use the link in your receipt email. You can also write to support@gommie.page and we will help.
Refunds go back to the card or payment method you used. Your bank may take a few days to show it.